Frequently Asked Questions
Thanks for purchasing our products at StarbrightHouseNumbers.com operated by MWD Marketing and Sales.
We hope that you love what you ordered from us, but sometimes things do not work out and that’s okay!
In order to be eligible for a refund, you have to initiate tracked shipping return of the product within 30 calendar days of receiving your product. The product must be in the same condition that you receive it and undamaged in any way.
Once you have initiated a tracked shipping return, kindly send us an email with the method of shipping and the tracking number.
After we receive your item, our team will inspect it and process your refund, not including return shipping costs. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions, feel free to contact our customer support team.
Software limitations prevent us from displaying the different fonts in the correct scale.
Rest assured, all characters are expertly aligned and spaced on the finished product.
All Numbers and Uppercase letters are the height of the designated product that the user is customizing. Actual Lowercase letter heights vary depending on individual letters and selected fonts AND are relative to the Uppercase product size.
We are happy to refund any purchases provided they are returned by registered mail (tracked shipping) in their original condition, to the address provided below within 30 calendar days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.
Please send returned items to:
3747 Ridge Pond Drive
Victoria, British Columbia, Canada
V9C 4M8
In the case of faulty/incorrect/damaged items, we will cover the return shipping charges however if a return is made for other reasons, the customer is responsible for the return shipping cost.
All Starbright House Numbers purchases will be shipped via priority mail. Due to the unprecedented demand that Covid 19 has caused for our business, please allow 15-20 business days for the order to be processed and completed.
If any item you may purchase is on back order, you will be notified via email when it is back in stock and please allow 7-10 business days after that notification to receive your item(s).
We use Canada Post shipping from our fulfillment centers in British Columbia, Canada. Once an order is shipped you will receive an email letting you know that your order has shipped.
Canada Post and USPS work together seamlessly so if your order requires tracked shipping, you will be able to track it right to your door.
Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact admin@starbrighthousenumbers.com and we will look into it and fix the situation right away. Please include your order reference # at all times when e-mailing customer services.
If you have any questions what so ever, please don’t hesitate to send an email to admin@starbrighthousenumbers.com and we will get back to you immediately.
Alternately, you can give us a call or text at (431) 303-4744 (Canada)
All online payments are processed through Stripe, which means each and every payment method available and accepted through Stripe is available to be used on our site. This includes VISA, MasterCard, American Express, Discover, and more!
To place an order is simple…see something you like + customize your design/fonts +add it to the cart + pay for the item and get ready to be super happy with your purchase in the near future!!
Now with that being said…
We do reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made and provide details as to the refunded order.
You do not need to register an account with us to shop with us, you have the option to shop as a guest account and purchase your items without an account registered with us, nor with Stripe.
However, registering an account and opting in to subscribe to our news letter enables you to get the drop on exclusives, discounts and more not offered to the public or published on our website.
You can read our privacy policy here: StarBright House Numbers Privacy Policy